Frequently Asked Questions
What makes Tried & True different?
At Tried & True, we believe transparency should be the standard, not an afterthought. We value thoughtful sourcing, comprehensive third-party testing, and clear batch documentation. Our goal is to provide well-documented research products while being transparent about the standards behind what we offer.
What testing does Tried & True require before offering a product?
We believe meaningful quality verification should come from independent third-party testing, not solely from information provided by the manufacturer.
Before a product is available in our inventory, every batch is independently third-party tested for identity (mass) and purity. But we don’t believe testing should stop there. We also require endotoxin and sterility testing for every batch we offer because we believe a more comprehensive testing profile provides a more complete picture of batch quality.
How do you choose manufacturing partners?
We take vendor selection seriously. Rather than relying on a single impressive test result, we look at consistency across batches and prioritize manufacturing partners with a history of reliable quality and transparent documentation.
For us, consistency over time matters.
How do you keep products affordable while maintaining high testing standards?
At Tried & True, we don’t believe affordability and quality should be mutually exclusive.
From the beginning, our goal has been to build a business centered around transparent testing and smarter sourcing. That means investing our time and resources where we believe they have the most impact: careful vendor selection, comprehensive third-party testing, and clear documentation.
Rather than compromising on those standards, we focus on thoughtful sourcing and efficient purchasing practices that allow us to maintain them while offering fair, competitive pricing.
Our goal isn’t just to offer products — it’s to provide well-documented, carefully sourced products backed by transparency, consistency, and quality.
Why does my vial label show a different milligram amount than the product I ordered?
At Tried & True, we believe product labels should reflect what’s actually in each vial.
For that reason, our vial labels display the verified milligram amount for the specific batch you receive. We believe this provides a more accurate representation of the product you’re receiving and aligns with our commitment to transparency.
How does ordering work?
For the time being while we migrate to a new inventory management system, all orders are reviewed before payment. Once your order has been reviewed and inventory has been verified, you’ll receive a secure PayPal invoice by email. This process allows us to ensure inventory accuracy while we get a fully integrated checkout system back up and running.
What are these products intended for?
All products sold by Tried & True are intended for research use only and are not for human consumption, therapeutic use, or diagnostic use.
Why does Tried & True place so much emphasis on testing?
We believe transparency starts with verification.
Rather than relying solely on manufacturer-provided information, every batch we offer is supported by independent third-party testing before it’s made available to our customers. We believe customers should have access to clear documentation about the products they’re purchasing and the testing behind them.
